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Frequently Asked Questions
We’re here to help you with any questions or concerns.
📧 Email: info@mayamason-charleston.com
💬 Response time: Within 24–48 hours on business days
🕒 Customer service hours: Monday – Friday
You can also reach out to us through the contact form on our website. We aim to respond as quickly as possible and make sure you always get the support you need.
You have 30 days from the moment you receive your order to request a return.
Items must be unused, in their original condition, and with all original packaging included.
Once your return is approved and received, we will process your refund as quickly as possible.
We offer a secure and convenient checkout with the most popular payment methods in the United States.
💳 Credit & Debit Cards (Visa, Mastercard, American Express, Discover)
🅿️ PayPal – fast and secure payments using your PayPal account
📱 Apple Pay & Google Pay – quick mobile payments at checkout
All payments are securely encrypted to ensure a safe and smooth shopping experience.

